Frequently Asked Questions
Some questions we get asked about what it's like coming to the salon.
Please get in touch if you have any others!
General
Anything you are comfortable in! There are some services that may require you to remove or pull aside items of clothing.
There is an underground community car park based at the bottom left hand corner (as you look at Waitrose) in the Waitrose carpark. It is free and unlimited staying time.
Alternatively there is plenty of free parking locally please check restrictions.
Yes, if booking online click the “First Available” button on the booking page once you’ve selected your treatment. This will give you a drop down of all therapists available. If booking by phone just ask for the therapist you require.
Please note the price can vary depending on which therapist you go with.
No we offer tea, coffee, latte, cappuccino, a variety of hot chocolates, herbal tea, fruit tea, squash & water.
Yes we have a toilet with products available should you need to freshen up.
We are situated on Winchester Road opposite Brownhill Road.
Only in exceptional circumstances such as end of life treatments for long term clients. These are made by Hannah at her discretion.
Only with parental & child permission and a guardian needs to be present at all times.
Dermalux Phototherapy
No, its actually a very pleasant treatment. Much like laying on a beach with a gentle breeze!
Yes, we will remove any make up prior to treatment, but you are free to reapply after.
Ideally we like you to commit to 2 a week for 3 weeks. Then after that initial course once a month is what we class as maintenance to keep your results tip top!
No, Dermalux is LED Phototherapy using red, blue and near infrared light. It does not contain UV light which can damage skin tissue and cause sun tans.
Dermalux used light energy (think photosynthesis from your school days) to stimulate the skins natural healing processes and speeding up collagen production by stimulating the cells and giving them energy to work faster and harder, much like they do in young people but it slows down as we age. So this is why the Dermalux LED Phototherapy gives you that youthful glowy look.
Massage
Wear something comfortable, like a tracksuit. If you are having a full body massage we will ask you to go down to your pants and lay under a blanket. However if you’re having a back neck and shoulder massage you may prefer to keep your trousers on but pull them down a bit so we can access your lower back. Either way after a relaxing massage it’s nice just to pull on some comfortable clothes and snuggle up warm.
We will go to a pressure you’re comfortable with. If you want something lighter and softer we would recommend you choose any massage that’s not in the Deep Tissue section, these massages are much firmer and designed to work deeper into the muscles.
Yes you will have privacy to get undressed and pop yourself under a lovely blanket and the same privacy is given at the end to get re dressed.
Nimue Facials
Only if you are opting for one of our Peels, in which case we would recommend you stop using retinol for 3 days prior.
We recommend 48 hours either side of your facial for any hair removal treatments.
Great question! It can be tricky, we have popped some descriptions under each facial but if you’re still unsure either drop us a line or book in for a taster facial where we can assess your skin and guide you to the right treatment path.
Sienna X Spray Tanning
Yes we recommend in the run up to your tan you exfoliate & moisturise regularly.
With shower fresh skin; no creams, no deodorant, no makeup and limit the jewellery you wear. Wear loose dark clothing to avoid marking the tan as it develops.
Waxing
About 1/4inch – 1/2inch for best results. If your hair is coarse 1/2 inch is better. If your hair is too short the wax won’t grip it & the results won’t be as good.
We recommend starting your waxing journey in the winter. This way by the spring your hairs will be in synergy and much softer and finer.
There is a small amount of discomfort but most clients after a few waxes find it much more comfortable. Women may wish to avoid the time around your period as you might be more sensitive.
You don’t have to, you will be given the choice and our therapists will work round whatever helps you feel more comfortable.
Everyone varies but on average we’d say every 4-6 weeks depending on hair re-growth.
Brows & Lashes
Yes you need to have a valid patch test that has been performed by our salon. If you’ve not been for over a year for lashes extensions or eyelash lift & tint we will need to re do the patch test as it will no longer be valid.
